Privacy Policy

Information We Collect

When you register an account, make a deposit, play our games or contact our support team, we collect certain information necessary to provide our services and meet regulatory obligations. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details.

We also gather technical information automatically, such as your IP address, browser type and version, device identifiers, pages visited and the times and dates of your visits. In some cases we may receive additional data from trusted third parties, including identity verification agencies and payment service providers.

How We Use Your Information

We use the collected data primarily to create and manage your gaming account, process deposits and withdrawals, verify your identity and age, and ensure compliance with gambling regulations. This allows us to prevent fraud, money laundering and other prohibited activities.

Other uses include improving our website and games, providing customer support, sending important service messages, and, where you have given consent, delivering personalised marketing communications about bonuses and promotions that may interest you.

Legal Basis for Processing

Our processing of your personal data is based on several legal grounds. These include the necessity of the processing for the performance of our contract with you, our legitimate business interests, compliance with legal and regulatory obligations, and, in certain cases, your explicit consent.

Sharing Your Information

We may share your personal data with carefully selected third parties who help us deliver our services. These include payment processors, identity verification companies, gaming providers, marketing agencies and professional advisers. All such partners are contractually obliged to keep your information secure and to use it only for the purposes we specify.

We may also disclose information where required by law, regulation or court order, or to protect the rights, property or safety of Fortune Clock Casino, our players or the public. This may include sharing data with licensing authorities or law enforcement agencies when necessary.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and enhance your overall experience. Some cookies are essential for the website to function properly, while others help us understand how our site is used and improve its performance.

You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality of the website and the services we can offer you.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse or alteration. These measures include encryption of sensitive information, secure servers, access controls and regular security reviews. While no system can guarantee complete security, we continuously work to maintain robust protection for the information you entrust to us.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once your data is no longer needed, it is securely deleted or anonymised.

Your Rights

You have several important rights regarding your personal data. These include the right to access the information we hold about you, to request correction of inaccurate data, and in certain circumstances to request deletion or restriction of processing. You may also object to processing based on legitimate interests and, where we rely on consent, withdraw that consent at any time.

To exercise any of these rights, please contact our customer support team. We will respond to your request promptly and in accordance with applicable data protection laws.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to such providers, we ensure appropriate safeguards are in place, including standard contractual clauses or other approved mechanisms, to maintain the security and protection of your information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be posted on our website with the effective date clearly displayed. We encourage you to review this page periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please do not hesitate to contact our support team via live chat or by email. We are here to help and will respond to your enquiry as quickly as possible.